Lilian Kagoche is a proactive professional with a wealth of experience in effectively managing and analyzing customer requests to ensure accurate and timely issue resolution, ultimately cultivating customer loyalty. Her proficiency in thoroughly understanding products enhances her ability to respond to inquiries, providing comprehensive support. Lilian brings to the table a diverse skill set encompassing customer service, business development, administration, relationship management, and other desirable expertise.

 

Highlights of her working experience include:

 

Timely Order Management:

• Successfully managed customer orders, ensuring prompt and efficient processing.

 

Client Relationship Building:

• Established and maintained sustainable relationships with clients, contributing to long-term partnerships.

 

Administrative Competence:

• Managed filing systems for all employees, ensuring organized and easily accessible records.

 

Interdepartmental Communication:

• Acted as a central point of communication between departments, facilitating seamless coordination.

 

Needs Assessment:

• Identified and assessed customer needs, providing tailored solutions to enhance satisfaction.

 

Multifaceted Administrative Roles:

• Handled various administrative responsibilities to streamline operations and maintain efficiency.

 

Customer Relations:

• Adept in managing customer service operations, proactively engaging with customers to review issues, and recommending tailored solutions to meet their needs.

 

Relationship Management:

• Proven ability to establish and foster strong relationships with current and potential clients through effective presentations and one-on-one interactions.

 

Administration Skills:

• Proficient in handling diverse administration duties, including maintaining office systems, data management, and assisting in budget preparations.

 

Finance Expertise:

• knowledgeable in preparing monthly management reports, financial statements, budget projections, and analysis.
• Competent in managing cash flows for effective financial planning.

 

Accounting Proficiency:

• Skilled in applying general accounting principles such as bank reconciliations, petty cash management, and general ledger reconciliations.

 

Communication Skills:

• Effective communicator with the ability to relate confidently and professionally with individuals at all levels.
• Capable of understanding and appealing to the motivations of others, facilitating positive interactions with clients and colleagues.

 

Moreover, her ability to proficiently handle numerous operations with minimal supervision showcases her dedication and reliability in diverse work environments. I am actively seeking opportunities with a company where I can leverage her customer service expertise, contributing to increased business acquisition and overall success.

 

At 360⁰ Climate Institute, Lilian plays the the role of the Stakeholder Engagement Director, an integral to achieving the organization’s mission of empowering youth and fostering sustainability through digital innovation. This position involves building and maintaining relationships with various stakeholders to ensure collaboration, support, and alignment with the institute’s goals. Here’s an overview of the key responsibilities and roles associated with this position:

 

Stakeholder Identification:

• Identify and analyze key stakeholders, including government entities, community organizations, businesses, and other NGOs.
• Assess their interests, needs, and potential contributions to the institute’s mission.

 

Stakeholder Mapping:

• Develop a comprehensive stakeholder map to visualize relationships, power dynamics, and potential areas of collaboration.
• Prioritize stakeholders based on their impact and influence.

 

Engagement Strategy:

• Formulate and implement a stakeholder engagement strategy aligned with the organization’s mission and objectives.
• Tailor communication approaches for different stakeholder groups.

 

Community Engagement:

• Engage with local communities to understand their perspectives, needs, and concerns related to youth empowerment and sustainability.
• Facilitate community participation in the institute’s programs and initiatives.

 

Government and Policy Advocacy:

• Build relationships with government agencies and policymakers to advocate for policies supporting youth empowerment and sustainability.
• Influence policy discussions and decisions related to climate initiatives and digital innovation.

 

Partnership Development:

• Cultivate strategic partnerships with corporations, foundations, and other NGOs.
• Collaborate with partners to enhance the impact and reach of youth-focused and sustainability programs.

 

Corporate Social Responsibility (CSR) Collaboration:

• Collaborate with businesses on CSR initiatives aligned with the institute’s mission.
• Explore opportunities for corporate partnerships that contribute to sustainability and youth empowerment.

 

Media and Public Relations:

• Manage media relationships and public relations efforts to enhance the institute’s visibility and promote its mission.
• Communicate achievements and initiatives to the public, stakeholders, and the media.

 

Event Management:

• Organize events, conferences, and workshops to bring together stakeholders, share knowledge, and foster collaboration.
• Coordinate participation in relevant industry conferences and forums.

 

Sustainability Reporting:

• Develop and maintain sustainability reporting mechanisms to keep stakeholders informed about the institute’s environmental and social impact.
• Demonstrate accountability and transparency in sustainability practices.

 

Conflict Resolution:

• Address conflicts and issues that may arise with stakeholders diplomatically.
• Work towards mutually beneficial resolutions to ensure ongoing collaboration.

 

Budget Management:

• Collaborate with the finance team to manage budgets related to stakeholder engagement activities.
• Ensure responsible financial stewardship of resources allocated for engagement initiatives.

 

The Stakeholder Engagement Director plays a pivotal role in creating a network of support and collaboration, ultimately contributing to the success of 360 Climate Institutes in its mission to empower youth and foster sustainability through digital innovation.